Service Policy

As immigration lawyers, we understand how important your case is to your families and your business.

That is why we have been in business for almost 20 years and have successfully helped thousands like you.

We know your investment of time and money is important and we are committed to providing excellent client experience.

With our firm you can expect:

1. Commitment to Excellence:

We are dedicated to providing high-quality immigration legal services to our clients. Our team commits to staying updated on the latest immigration laws and procedures. Should laws or policies change affecting your case, we will timely discuss alternative legal strategies that may be more efficient and better for you.

2. Accessibility and Timely Response:

Our office maintains convenient business hours to accommodate our clients’ schedules. We offer multiple communication channels, including phone, text, email, and in-person meetings. We commit to responding to client inquiries promptly, typically within 48 hours. Emergency situations will be addressed with expedited response times.

3. Transparent Communication and Fees:

Clients will receive clear and timely communication regarding their case status and any updates. Regular status updates will be provided to keep clients informed throughout the immigration process. Clear and transparent fee structures will be provided to clients at the beginning of the engagement. Any changes in fees will be communicated and agreed upon with clients in advance.

4. Education and Empowerment:

We aim to educate clients about immigration processes, requirements, and potential outcomes. This occurs right at the start during your consultation so that you understand what your case will entail. We empower our clients with knowledge to make informed decisions about their cases.

5. Personalized Service:

Each client will be assigned a dedicated immigration attorney and support staff. We understand the uniqueness of each case and will tailor our services to meet individual client needs.

6. Confidentiality:

We prioritize the confidentiality of our clients’ information and maintain strict privacy standards. All staff members undergo training on privacy laws and ethical considerations.

7. Resolution of Concerns:

In the event of client dissatisfaction, a designated point of contact will address and resolve concerns promptly. Client feedback will be used to identify areas for improvement in our services.